Privacy Policy

Last Updated: November 10, 2025

1. Introduction

“The Residence” (LLC «The Residence», IN: 445773912) (hereinafter – “We”, “Our”, “Company”) values your privacy and is committed to protecting your personal data. This Privacy Policy informs you about how we collect, use, store, and protect the information you provide to us when using our website https://residence-estate.me (hereinafter – the “Site”).

By using our Site, you agree to the collection and use of your data in accordance with this Policy.

2. What Data We Collect

We only collect data that you provide to us directly by filling out forms on the Site:

Contact Information: Your Name and Phone Number when you fill out contact forms (e.g., “Book a call”, “Calculate the payment”, “Get prices and layouts”, “Select an object”, “Get counselling”, the form in the “Contacts” section).
Request Information: Any additional details you provide in the “Describe your question” field.

We do not collect special categories of personal data (such as passport details or bank card information) through our Site. This data is requested at the stage of concluding a contract directly by a manager and is not processed automatically through the Site.

3. How We Use Your Data

We use the collected information for the following purposes:

Providing Services: To contact you regarding your inquiry, provide information about real estate properties, offer consultations, organize viewings, and calculate payment plans.
Communication: To respond to your questions and send you catalogs and information you have requested.
Processing Requests: To transfer your contact details to our CRM system (kommo) for further handling by our managers.
Improving the Site: To analyze anonymous data about how the Site is used to improve its functionality and content.

4. Legal Bases for Processing Data

We process your personal data on the following legal bases:

Your explicit consent, which you provide by checking the corresponding box in the form before submission: “by submitting the form, you are giving your consent to the processing of personal data”.
Performance of a contract (to provide you with the requested services related to real estate search).
Legitimate interests (for analyzing the Site’s performance and ensuring its security, provided that such interests do not override your rights and freedoms).

5. Cookies and Third-Party Services

Our Site uses cookies — small text files that are stored on your device. They help us make the use of the Site more convenient and functional.

Types of Cookies and Services Used:
- Strictly Necessary: Essential for the basic functions of the Site.
- Analytical (Google Analytics 4, Yandex Metrica): Help us understand how visitors interact with the Site by collecting anonymous statistics. This data is anonymized and does not allow us to identify you.
- Functional (SendPulse): Used for the operation of online chats and communication.
- Mapping (Google Maps): Used to display the location of real estate properties.

On your first visit to the Site, you can manage your cookie preferences via a pop-up banner. You can also configure cookie settings in your browser.

6. Who We Share Your Data With

We do not sell or trade your personal data to third parties, except in the following cases:

Service Providers: We engage third-party companies to provide services on our behalf:
- Hosting: Hostinger.com (our hosting provider).
- CRM System: Kommo (customer relationship management service). Your name and phone number are transferred to this system to process your request.
- Analytics: Google Analytics 4, Yandex Metrica (only anonymized data is shared).
- Communications: SendPulse (for operating chat-bots).
- Marketing (potential use): Mailchimp (may be used for email newsletters only with your explicit consent).
  These providers have access to data necessary to perform their functions but are prohibited from using it for other purposes.
Legal Obligations: We may disclose your information if required by law or in response to valid requests by public authorities.

7. International Data Transfers

Our Site is physically hosted on servers within the European Economic Area (EEA). However, some of our service providers (e.g., Kommo, Google, Yandex) may process data outside the EEA. We ensure that such transfers are carried out with appropriate legal safeguards for your data protection, such as Privacy Shield certification (for the USA) or the adoption of Standard Contractual Clauses.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes the use of secure hosting (Hostinger.com) and secure data transmission channels.

9. Data Retention Period

We will retain your personal data for 3 (three) years from the date of our last contact with you, unless a longer retention period is required for compliance with legal or accounting obligations.

10. Your Rights

Under applicable data protection laws, you have the following rights:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can correct inaccurate or incomplete data we hold about you.
Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data.
Right to Restriction of Processing: You can request that we suspend the processing of your data.
Right to Object: You can object to the processing of your data.
Right to Data Portability: You can request to receive your data in a structured, machine-readable format.
Right to Withdraw Consent: Where processing is based on your consent, you can withdraw it at any time by contacting us.

To exercise any of these rights, please contact us using the details provided below.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: hello@residence-estate.me
Phone: +382 60 099359
Legal Address: Montenegro

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Policy on this page with an updated “Last Updated” date. We encourage you to review this page periodically for the latest information.